Welcome to the StuHoodie.com FAQ section! Here are answers to some common questions about our store, products, and policies.
Orders & Payments
1. How can I place an order?
- You can place an order directly on our website, StuHoodie.com. Simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout.
2. What payment methods do you accept?
- We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and StuHoodie.com gift cards.
3. Can I modify or cancel my order after it has been placed?
- Once an order is placed, we start processing it immediately to ensure prompt delivery. Therefore, modifications or cancellations may not always be possible. Please contact us as soon as possible for assistance.
Shipping & Delivery
4. Where do you ship to?
- Currently, we ship within the United States. We do not offer international shipping at this time.
5. What are your shipping options and delivery times?
- We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). Delivery times may vary depending on the shipping method selected and your location.
6. How can I track my order?
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier’s website.
Returns & Refunds
7. What is your return policy?
- We accept returns within 30 days of delivery for items in unworn, unwashed condition with tags attached. Final sale items and gift cards are non-returnable.
8. How do I initiate a return or exchange?
- Please contact our customer service team to initiate a return or exchange. You will receive instructions and a Return Authorization (RA) number to include with your return shipment.
9. How long does it take to process a refund?
- Once we receive your returned item(s), refunds are typically processed within 5-7 business days to the original payment method used.
Product Information
10. Are your products true to size? – We provide sizing information on each product page to help you choose the right size. If you have specific questions about fit, feel free to contact us for assistance.
11. Do you restock sold-out items? – We strive to restock popular items whenever possible. Please check back on our website or contact us for information about specific items.
Contact Us
12. How can I contact customer service? – You can reach our customer service team via email at [email protected] or by phone at 16538702091. We’re here to assist you with any questions or concerns.
If you have any other questions not covered here, please feel free to contact us. Thank you for shopping at StuHoodie.com!